Trust and Transparency

Episode 5 LRQA Business Assurance Trust and Transparency Podcast Series

23rd Jul 2009 by Alex Briggs

In Episode 5 of the 10-part LRQA Business Assurance Trust and Transparency Podcast Series, Dr Alan Knight, Head of Standards and Related Services at AccountAbility, one of the leading think tanks on corporate social responsibility and climate change issues, and Kate Ives, co-author of the What Assures Consumers in an Economic Downturn report and also from AccountAbility, talk about some of the key results from the latest What Assures Consumers research.

Episode 4, INDEPENDENT ASSURANCE, LRQA Business Assurance Trust and Transparency Podcast Series

14th Jul 2009 by Alex Briggs

In Episode 4 of the 10-part LRQA Business Assurance Trust and Transparency Podcast Series, the importance of independent assurance in restoring consumer trust in organisations and government is highlighted. Featured are Harriet Lamb, Fairtrade Foundation, Helen McTaggart of the Co-operative, Alan Knight and Kate Ives, AccountAbility, Sandy Sutherland, LRQA and Solitaire Townsend, Futerra Communications.

Episode 3 LRQA Business Assurance Trust and Transparency Podcast Series

2nd Jul 2009 by Alex Briggs

Episode 3 LRQA Business Assurance Trust and Transparency Podcast Series In Episode 3 of the 10-part LRQA Business Assurance Trust and Transparency Podcast Series, Solitaire Townsend, co-founder and Chief Executive of Futerra Communications, offers insight into what businesses need to do to rebuild consumer trust, as well as the role that 3rd parties have in consumer decision making. Solitaire is one of the UK’s leading experts on environmental communications. In recognition of her work on environmental and sustainability issues, Solitaire was named as one of the original 15 “London Leaders” by then Mayor Ken Livingstone.

Risk Managers crucial to restoring Trust

1st Jul 2009 by Alex Briggs

Association of Insurance and Risk Managers (AIRMIC) next chairman, Paul Howard, was recently interviewed by Sue Copeland for this article in Strategic Risk Magazine.

At a time when resources are even scarcer, risk managers are going to have to be much smarter in the solutions we offer and really review the cost benefit of any situation.

Business Assurance Link of the Day, June 29, 2009 Ethical Behaviour is Good For Business

28th Jun 2009 by Alex Briggs

This article in Strategic Risk Magazine highlights the importance of Ethical Corporate behaviour during times of increased scrutiny and consumer distrust of organisations.

Business Assurance Thought of the Day, June 26, 2009 – Reputational Risk

26th Jun 2009 by Alex Briggs

Andrew Tunnicliffe, chief operating officer at Aon Global Risk Consulting, had a very clear message for delegates at a recent conference:

Even in the heartland of corporate capitalism there is a realisation that they must embrace a sense of responsibility to the individuals, communities and even the global markets they serve.

Read more

Business Assurance Links of the Day, June 24th 2009 – Social Media

24th Jun 2009 by Alex Briggs

Follow Business Assurance at our YouTube! page, on our Twitter page , on the video sharing site, Vimeo and another video sharing site, Veoh .

Business Assurance Thought of the Day, June 22, 2009 – Dubai and ISO 10002

22nd Jun 2009 by Alex Briggs

Increasingly, organisations are communicating their third party certification as a competitive advantage and as proof of improved stakeholder engagement. The recent communications of two Dubai organisations is a case in point.
DP World and Dubai Customs are both promoting their recent ISO 10002 (Customer Complaints) certification. Both organisations were certified by LRQA.

Episode 2 LRQA Business Assurance Trust and Transparency Podcast Series

19th Jun 2009 by Alex Briggs

Episode 2 of the 10 part LRQA Business Assurance “Trust and Transparency” Podcast Series. This episode focuses on the “Accountability Gap” that was highlighted in the What Assures Consumers in an Economic Downturn Report. The research for the report was conducted in the UK by YouGov, commissioned by AccountAbility , sponsored by the Co-operative and supported by LRQA. The “AccountAbility Gap” refers to the difference between what consumers think an organisation’s responsibility is and how well they are at living up to that responsibility.

Business Assurance Thought of the Day – Guardian Climate Change Summit Notes

16th Jun 2009 by Alex Briggs

Here is a collection of notes and thoughts from Guardian Climate Change Summit 2009 in London yesterday, most of which were posted yesterday on our www.twitter.com/lrqa page.

First session thoughts and notes
Quote from Gavin Neath, Senior VP Unilever “Organisations need to learn humility.For the past 30 years, environmental groups were right, businesses were wrong.”
Mars looking to work with PAS 2050 the carbon Footprinting for products, according to Fiona Dawson, Managing Director, Mars, UK

2 Comments Read more

BusinessAssurance.com