Credibility

Trust and Transparency - the new consumer buzzwords?

– 26th Apr 2010 by Alex Briggs

The 2010 Edelman Trust Barometer is out, and the results show that consumers want independent verification of corporate claims.

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How to curb CO2 emission in shipping industry?

– 25th Oct 2009 by Richard Gunawan

The international maritime transport community expects the annual volume of green-house gasses (GHG) emitted by commercial shipping to grow 55% to 1,345 metric tonnes (Mt) by 2020.
In 2007, global shipping’s GHG emissions reached 870 Mt — or roughly equivalent to Germany’s production over the same period – but that figure is expected to quadruple by [...]

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Kyoto Protocol is not perfect, but effective

– 3rd Oct 2009 by Richard Gunawan

With the Copenhagen round less than three months away, it’s easy to forget that Kyoto – signed by 37 industrialised countries and the European Union — is nearing its 12th birthday. Its critics argue that few signatory nations will meet their binding five-year targets to reduce by 5% their county’s green house emissions by [...]

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Socially responsible investment and its impact to your company

– 20th Jul 2009 by Richard Gunawan

Companies that fail to disclose their ESG performance will find it more difficult to obtain funds from institutional investors. Several pension funds, for example, consider climate change a key criterion and will exclude companies that cannot substantiate their environmental commitments.

The absence of a proper management system, policy and review will deter fund managers. Investors are more savvy in their selection of companies that prove a genuine commitment to sustainability issues.

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Episode 3 LRQA Business Assurance Trust and Transparency Podcast Series

– 2nd Jul 2009 by Alex Briggs

In Episode 3 of the 10-part LRQA Business Assurance Trust and Transparency Podcast Series, Solitaire Townsend, co-founder and Chief Executive of Futerra Communications, offers insight into what businesses need to do to rebuild consumer trust, as well as the role that 3rd parties have in consumer decision making. Solitaire is one of the UK’s leading experts on environmental communications. In recognition of her work on environmental and sustainability issues, Solitaire was named as one of the original 15 “London Leaders” by then Mayor Ken Livingstone.

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Business Assurance Thought of the Day, June 22, 2009 - Dubai and ISO 10002

– 22nd Jun 2009 by Alex Briggs

Increasingly, organisations are communicating their third party certification as a competitive advantage and as proof of improved stakeholder engagement. The recent communications of two Dubai organisations is a case in point.
DP World and Dubai Customs are both promoting their recent ISO 10002 (Customer Complaints) certification. Both organisations were certified by LRQA.

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Episode 2 LRQA Business Assurance Trust and Transparency Podcast Series

– 19th Jun 2009 by Alex Briggs

Episode 2 of the 10 part LRQA Business Assurance “Trust and Transparency” Podcast Series. This episode focuses on the “Accountability Gap” that was highlighted in the What Assures Consumers in an Economic Downturn Report. The research for the report was conducted in the UK by YouGov, commissioned by AccountAbility , sponsored by the Co-operative and supported by LRQA. The “AccountAbility Gap” refers to the difference between what consumers think an organisation’s responsibility is and how well they are at living up to that responsibility.

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Episode 1 LRQA Business Assurance Trust and Transparency Podcast Series

– 9th Jun 2009 by Alex Briggs

The 10 part “Trust and Transparency” podcast series is here! Harriet Lamb of The Fairtrade Foundation starts the series with her insight on what it takes for organisations to rebuild consumer trust. She also talks about Fairtrade and how they have done during the current economic downturn. She also shares her thoughts on the What Assures Consumers in an Economic Downturn report, the latest in a series from AccountAbility, sponsored by the Co-operative and supported by LRQA.

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TOMAL® identifies QMS certification as a key business strategy during major economic changes

– 4th Jun 2009

New LRQA and TOMAL® Case study looks at how the Quality Management System (QMS) implemenetd by TOMAL with the support of LRQA’s Business Assurance approach helped them get through a difficult time.

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LRQA Business Assurance “Trust and Transparency” Podcast Series

– 27th May 2009 by Alex Briggs

The What Assures Consumers in an Economic Downturn report was commissioned by AccountAbility, sponsored by the Co-operative, supported by LRQA, with the online research being conducted by YouGov. In early June, we will be launching a 10-part audio and video podcast series from interviews and presentations from the launch event. Sign up to our subscription updates or our iTunes podcast link at the top right hand corner of www.businessassurance.com .

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