Dubai Customs case study on the implementation of Customer complaints system
25th September 20091 Comment
Dubai Customs become first (April 2008) Government organisation in the Middle East region to achieve ISO 10002 Standard for customer complaint systems.
As a partner in Dubai Government’s development initiatives, Dubai Customs takes a leadership position and establishes working relationships with its clients to ensure the best possible level of service consistent with regulatory responsibilities.
The Case Study covers:
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ISO 10002
Customer Complaints Handling -
ISO 9001
Quality Management System
Download the Dubai Customs Case Study
27th July 2011 at 8:06 pm
Dear Sir, I am working in a shipping company as clearing agent in Dubai.Dubai customs make new rule for freezone company regarding export exit entry certificate submission. before we want submit documents with in 6 month. Now customs changed rule on march as only two month.But customs not informed as. Now many company facing same problem.Customs is saying to give fine big amount.Please do the needful.