Call centres use standards to boost trust
19th September 2006 by Tim Kitchin
Egyptian call centre pioneer Xceed has achieved accreditation for environmental (ISO 14001) as well as health and safety compliance (OHSAS 18001).
The development mirrors the trend in other service sectors for exporters to be the earliest and most concerted adopters of standards in order to build trust from direct clients, and acceptance among end-customers.
Xceed has 1200 ‘seats’ in Egypt and has been pushing hard to raise its profile against other second-tier markets like South Africa, and Eastern Europe.